First identify where the video was saved
V380 Pro recordings can be on this computer, the camera memory card or the cloud. Each location has its own entry in the Windows client. Signing in on another PC does not copy your local recordings there.
| Where the video was saved | Where to look on the PC |
|---|---|
| Camera memory card | Open the camera in Home and select Replay. |
| Computer | Open the left folder icon and choose Video. |
| Cloud storage | Open Cloud service with the account that has the bound camera. |
To create a new recording or configure the memory card, follow the recording setup guide.
Find recordings and screenshots saved on the PC
Open saved images and videos
Click the folder icon on the far-left toolbar to open File Management. Image lists screenshots saved on this PC. Double-click the image you want to open. If the list is empty, check Image storage path and make sure you are looking in the correct destination.
Choose Video for recordings made with the PC Record button. Double-click a saved video to open it. Files in this list belong to the current PC and its configured storage folders; signing in on another computer does not copy those local files there.
A saved MP4 opens in its own player over the client. Use the pause/play control to pause or continue and the speaker icon to control playback sound. Close the player with its X when you have finished.
To keep a copy elsewhere, open settings → Video storage path → Open folder, then copy the file in Windows File Explorer. The corresponding Image storage path leads to screenshots. Copying a file to another folder or drive is also useful when you want to keep it beyond the client loop-recording cycle.
Play recordings from the camera memory card
Find the time you need
For camera playback, select the camera in Home and click Replay, beside Preview below the viewing area. The live controls give way to a time axis and playback controls. Choose a recording day before trying to move to a particular time.
Click Date, the calendar entry beside the timeline. Use the calendar arrows to find the month, select a day and click Confirm. Today takes you back to the current day. Then use the hour markings to find the period you want; the plus and minus controls let you inspect a narrower or wider time range.
Once a recording has loaded, use the playback controls to review it. The 1X entry is the speed control, and the speaker and full-screen controls are available beside the playback area when supported. Return to Preview when you want the current live image again.
If No video found! appears, check the selected date first. The camera must have saved video for that day, its memory card must be readable and recording must have been enabled. Choosing a date does not create a recording for a time when none was saved.
Follow a recording download
When a playback area offers a download control for an available recording, use that control to start the download. You can then follow the task from Download management, opened with the blue download icon near the top-right of the main window.
No download! means no tasks are currently listed. Remove all clears the listed tasks, so check for downloads you still need before using it. A recording made with the live-view Record button is saved directly on the PC and does not require a download task.
View cloud recordings
Cloud playback depends on the cloud service associated with the camera and account. Sign in with the same account you use on the phone, then click Cloud service at the top-left of the PC window. The client provides Cloud Disk and Cloud storage as separate tabs.
Cloud Disk opens its file area. For camera cloud recordings, switch to Cloud storage and select a bound camera when one is listed. Use the date box, Previous and Next to look through the required days.
If you see No binding device, follow the V380 PRO phone app to bind the applicable cloud service to the camera, and check that the PC uses the same account. Cloud playback requires that service and binding. No file! in Cloud Disk means no file is listed in its current view.
Click Return in the top bar when you have finished. If you were looking for a recording saved to a memory card or the computer, return to Replay or File Management instead; those recordings are stored separately from the cloud.
Common questions
Why does Replay say “No video found!”?
Check the recording day, camera memory-card status and whether recording was enabled for that period. Replay does not list videos saved with the PC Record button; those are under File Management → Video.
Why does the camera say “No memory card detected”?
The camera must detect a suitable, correctly installed card before card recording and playback can work. Review its storage status in Device details. The Format control erases the card, so preserve any recordings you need before using it.
Why does Cloud storage say “No binding device”?
Check the signed-in account and the cloud-service binding in the phone app. Cloud recordings require the applicable service for that camera. PC recordings and memory-card recordings use the other entries above.
Why can’t I find the PC recording I just stopped?
Check Video storage path in client settings and make sure you confirmed the stop-and-save prompt. See how to record and save video on PC.
Next guide
View & manage multiple cameras