Check the camera and recording requirements
Connect the camera in the Windows client and keep it online. If it is missing from Home, complete the camera connection steps first.
Detection features depend on the camera model. For motion-event video on a memory card, the camera must detect a card and have Alarm record enabled. The recording guide explains the storage choices.
Enable detection and choose an alarm period
Alarm settings let the camera respond to activity during the times that matter to you. For example, you might want movement alerts throughout the day at one camera, but only during a chosen period at another. Configure detection and its schedule together, then decide whether those events should also be recorded.
Enable camera detection
Right-click the camera in Home, choose Device details and scroll to Alarm setting. Select Alarm ON, then choose Motion detection or AI humanoid detection when that feature is available for the camera. Motion detection responds to movement; the humanoid option uses the supported camera feature to detect human-shaped subjects.
Some choices stay gray until Alarm ON is enabled, while others depend on the camera model. The Alarm sound option controls camera alarm sound when supported. It is separate from Message tone in PC settings, which controls notification sounds on the computer.
If you also want event video on the camera memory card, select Alarm record under Record setting and make sure a card is detected. Detection, its active period and event recording need to agree for the expected event video to be available later.
Choose when alarms are active
Under Alarm period, choose All day alarm for 24 hours, Daytime alarm for 08:00–20:00, or Night alarm for 20:00–08:00. For a different routine, choose Custom time period, use Add time period and set the start and end times in the available controls. The client allows up to 3 custom periods.
Review the schedule and click Save at the top-right. An alarm period controls when alarms are active. It is separate from Automatic recording(24-hour recording), so choosing an alarm schedule does not turn continuous recording into a timed recording plan.
Review alarm messages on the PC
Click the bell icon on the far-left toolbar to open Notification Center. The left panel contains Alarm images and Message List. Select an available message to review its event information or image, and use the small filter icon beside Message List when filtering is available.
You can also right-click a camera in Home and choose Alarm message for its camera-specific entry. If the list says No message!, check that the camera is online, Alarm ON is enabled and the schedule includes the event time. Then review Do not disturb and Message tone in client settings if the issue is with PC notifications.
Check PC notification preferences
Open the hexagon settings icon on the far-left toolbar to review the notification preferences for this computer.
Under Message push, use Do not disturb to suppress PC notification interruptions and Message tone to control the notification sound. Camera detection is configured separately in Device details, so review those alarm settings as well if you are not receiving the events you expect.
The Language selector is below Message push. Choose English for an English interface, and follow any restart prompt shown after a language change. If notification sound is still missing with Message tone enabled, check Do not disturb and Windows output volume.
Find video from an alarm event
To record events on the camera memory card, enable Alarm record under Record setting in Device details, then save the settings. Detection must be active during the event and the card must be available.
For memory-card video, open the camera in Home, select Replay and choose the event day and time. Alarm messages and recorded video are separate entries. See the playback guide for the timeline, PC files and cloud recordings.
Alarm periods and continuous recording are separate settings. A custom alarm period determines when alarms are active. It does not change Automatic recording (24-hour recording) into a timed recording plan.
Common questions
Why do alarms not appear at the expected time?
Review Alarm ON, the available detection type and the selected alarm period in Device details. Check that the event time is inside the period, then save the settings. For PC interruptions or sound, also check Do not disturb, Message tone and Windows volume.
Why is AI humanoid detection unavailable?
This option depends on camera support. Some alarm controls also remain gray until Alarm ON is selected. A PC client option does not add hardware or detection features to an unsupported camera.
Does an alarm schedule also schedule continuous recording?
No. The alarm period controls detection activity. Automatic recording (24-hour recording) and Alarm record are separate recording choices.
Why is there an alarm message but no event video?
Check that Alarm record was enabled and that the camera had a detected memory card at the event time. For cloud video, check the applicable service and account binding. Use the recording-location guide to choose the correct playback entry.
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