Video problem

Video setting problem

How to set the memory card recording

· Open the V380App and click the [Settings] button in the lower right corner of the device list screen. -> [Device Recording] 
 1) Only open the automatic recording. The recording time is continuous. The recording file is usually 10 minutes. 
 2) Only the alarm recording is enabled and the mobile alarm is triggered. Video recording, video recording time is not continuous, recording duration is uncertain, no more than 10 minutes. 
 3) Simultaneously open automatic recording and alarm recording. Recording time is continuous. Recording duration is indefinite and does not exceed 10 minutes. 
 4) After the setting is completed, no matter if the equipment is connected to the network, As long as the device is powered on, it will start recording. 

Note: When the device is not connected to the Internet, it is necessary to open the real-time preview synchronization device time to ensure that the recording time is normal.

Where is the memory card slot

[Ordinary shaking machine] The slot is next to the power supply 
【 Q6 shaking machine 】 The slot is on the side of the head 
【 Ordinary panorama 】 The slot is on the side of the camera body 
【 Outdoor bolt 】 The slot is in the camera body and needs to be disassembled and removed 
【 Panoramic bolt machine] The card slot is at the bottom of the device. Remove the waterproof cover and take it out.

Which Memory Card Does the V380 Camera Use?

· Use TF card (macroSD card), maximum support 64G capacity), format is FAT, no special requirements for brand, read and write speed

The system prompts "The SD card read/write status is abnormal"

1) format the card on computer, then insert back into the camera , and try again 
2) try a new card if still doesn’t work
3)if it still doesn’t work, please contact the seller to have it repaired 

Notes : The camera supports maximum 64G memory cards (200W and above pixel products support 32G memory cards)

Memory card video file format

1) The video file in the memory card is in AVI format 
2) The video file downloaded to the phone is in MP4 format

The system prompts "The device does not have an SD card inserted"

1) The memory card is formatted on a computer, plug it back in to restart the device after the device is still prompt 

2) operate normally try to replace the memory card 


3) abnormalities may still be prompted for the memory card slot required to contact the seller to repair damaged equipment after changing the card 

Notes : The camera supports up to 64G memory cards (200W and above pixel products support 32G memory cards)

Recordings auto coverage when the SD card is full

· If the memory card is full, It will automatically write over previous recordings dated earliest 
. If the video is full, it cannot be overwritten automatically. Please format the memory card on the computer and plug it back in to the device.

Device does not record to SD card

1) Check the status of the SD card in the App Settings -> Device Recorder is enabled; check the status of the SD card in the Device Information -> Card Capacity Test 
2) please try restart the camera
3) take the SD card out and format it on the computer,then insert it back into the camera and reboot the device

One day's video file memory size

· According to the scene of the screen 
 1) 130w_H264 device single-day video file capacity range is between 0.5G~2.5G 
 2) 200w_H265 device single-day video file capacity range is between 1.0G~3.0G 
 3) 300w_H265 device single-day video file capacity Range between 3.0G~5.0G 
 4) 500w_H265 device single-day video file capacity range from 5.0G to 7.0G

Video file is too big

· If the capacity of a single video file is large and 50M, the video file is too large 
· There may be too much noise on the screen. (For example, thermal noise may occur when the device is not properly cooled.) 
· If the screen shows a lot of noise, make sure the device is cooling properly or try Upgrade the firmware version of the device . If there are still some noises after the upgrade, it may be a hardware problem. Please contact the seller to repair the device.

How to clear memory card video files

Method 1: After the device is connected to the mobile phone, click the [Settings] button in the lower right corner of the device list screen -> [Device Information] -> [Card Capacity Detection] Click [Format Memory Card] 
Method 2: Remove the memory card and use the card reader Put the SD card on the computer to view or modify the contents of the SD card 

Note: After the SD card is formatted, the video recording cannot be restored. Please exercise caution.

· Open the V380App and click the [Settings] button in the lower right corner of the device list screen. -> [Device Recording] 
 1) Only open the automatic recording. The recording time is continuous. The recording file is usually 10 minutes. 
 2) Only the alarm recording is enabled and the mobile alarm is triggered. Video recording, video recording time is not continuous, recording duration is uncertain, no more than 10 minutes. 
 3) Simultaneously open automatic recording and alarm recording. Recording time is continuous. Recording duration is indefinite and does not exceed 10 minutes. 
 4) After the setting is completed, no matter if the equipment is connected to the network, As long as the device is powered on, it will start recording. 

Note: When the device is not connected to the Internet, it is necessary to open the real-time preview synchronization device time to ensure that the recording time is normal.

Where is the memory card slot

[Ordinary shaking machine] The slot is next to the power supply 
【 Q6 shaking machine 】 The slot is on the side of the head 
【 Ordinary panorama 】 The slot is on the side of the camera body 
【 Outdoor bolt 】 The slot is in the camera body and needs to be disassembled and removed 
【 Panoramic bolt machine] The card slot is at the bottom of the device. Remove the waterproof cover and take it out.

Which Memory Card Does the V380 Camera Use?

· Use TF card (macroSD card), maximum support 64G capacity), format is FAT, no special requirements for brand, read and write speed

The system prompts "The SD card read/write status is abnormal"

1) format the card on computer, then insert back into the camera , and try again 
2) try a new card if still doesn’t work
3)if it still doesn’t work, please contact the seller to have it repaired 

Notes : The camera supports maximum 64G memory cards (200W and above pixel products support 32G memory cards)

Memory card video file format

1) The video file in the memory card is in AVI format 
2) The video file downloaded to the phone is in MP4 format

The system prompts "The device does not have an SD card inserted"

1) The memory card is formatted on a computer, plug it back in to restart the device after the device is still prompt 

2) operate normally try to replace the memory card 


3) abnormalities may still be prompted for the memory card slot required to contact the seller to repair damaged equipment after changing the card 

Notes : The camera supports up to 64G memory cards (200W and above pixel products support 32G memory cards)

Recordings auto coverage when the SD card is full

· If the memory card is full, It will automatically write over previous recordings dated earliest 
. If the video is full, it cannot be overwritten automatically. Please format the memory card on the computer and plug it back in to the device.

Device does not record to SD card

1) Check the status of the SD card in the App Settings -> Device Recorder is enabled; check the status of the SD card in the Device Information -> Card Capacity Test 
2) please try restart the camera
3) take the SD card out and format it on the computer,then insert it back into the camera and reboot the device

One day's video file memory size

· According to the scene of the screen 
 1) 130w_H264 device single-day video file capacity range is between 0.5G~2.5G 
 2) 200w_H265 device single-day video file capacity range is between 1.0G~3.0G 
 3) 300w_H265 device single-day video file capacity Range between 3.0G~5.0G 
 4) 500w_H265 device single-day video file capacity range from 5.0G to 7.0G

Video file is too big

· If the capacity of a single video file is large and 50M, the video file is too large 
· There may be too much noise on the screen. (For example, thermal noise may occur when the device is not properly cooled.) 
· If the screen shows a lot of noise, make sure the device is cooling properly or try Upgrade the firmware version of the device . If there are still some noises after the upgrade, it may be a hardware problem. Please contact the seller to repair the device.

How to clear memory card video files

Method 1: After the device is connected to the mobile phone, click the [Settings] button in the lower right corner of the device list screen -> [Device Information] -> [Card Capacity Detection] Click [Format Memory Card] 
Method 2: Remove the memory card and use the card reader Put the SD card on the computer to view or modify the contents of the SD card 

Note: After the SD card is formatted, the video recording cannot be restored. Please exercise caution.

Video playback problem

How to playback video

· Mobile phone video playback

Mobile App can't find video files

1) Put the SD card on the computer Check If there are any recordings in the card 
2) Upgrade the firmware version of the device
3) take the SD card out and format it on the computer,then insert it back into the camera and reboot the device.

Video playback black screen

1) Try connect in Hotspot mode,if video can be viewed normally, there may be network problems,Please check the network to which the device is connected. 
2) If the hotspot mode playback also has a black screen phenomenon: 
 Method 1: Upgrade the device firmware version
 Method 2 : take the SD card out and format it on the computer,then insert it back into the camera and reboot the device 
3) If not resolved contact technical staff for help

Why is the recording time 1970 or 1979?

1) if the device is in AP mode or station mode,but the router has no access to the Internet, the time will be restored to 1970 or 1979.
2) video time needs to comply with the Internet time, without Internet access, the recording time can not be correctly set, just tap to view real time video, time will be set to comply with Internet time 

Note: Time need to be corrected after each reboot of the device

There is no sound in memory card playback

1) Make sure the mobile phone multimedia volume is turned on 
2) Confirm that the device’s real-time preview can receive normal audio 
3) Click [Setting] button -> [Device Video] interface in the lower right corner of the device list screen to confirm that video audio has been turned on

Can recording replay be controlled

Memory card video playback only supports dragging progress, stop/play, and switch video functions; fast forward, rewind, zoom, and other operations are not supported temporarily

Video Download Issues

"Connecting" or "Connection failed" while downloading video

· Generally a network problem: 
 1) Try to download the video file again 
 2) Restart the device after a power failure 
 3) Try to replace the network connected to the device

Where are the downloaded recordings saved?

The downloaded video is saved in the phone and can be viewed in the V380 software – [My] – [Album] or search saved video files in the phone album

Downloaded video system prompt "Can't play"

The video file is corrupted and cannot be played. Try to download the video file again