Equipment startup

The device is not on after power connection,the light indicator stays off

1) Replace the power cord and power plug
2) If the power is still not available after replacement, contact the seller to repair the equipment.

No response after the device is powered on

1) Replace the power cord and power plug
2) If you still cannot start after the manual upgrade, you need to repair the equipment

Device does not respond after "System startup"

1) Replace the power cord and power plug
2) Still not available, contact the seller to repair the equipment.

The device restarts repeatedly

1) Replace the power cord and power plug
2) Still not available, contact the seller to repair the equipment.

How to enable/disable the shake machine self-test function

Please contact the technician to provide the configuration file

When the equipment self-test

1) Upgrade the firmware version
2) If the firmware still cannot be turned after the upgrade, contact the seller for repair.

How to change the system tone language

method 1: After the camera is connected on the phone, on the lower right Corner of the App. Click [Settings] icon – [Device Language] select Mandarin / English

method 2: modify the device configuration by testing the file
please contact technical personnel for the file

Note: The default network mode of the device in English voice mode is hotspot mode

Long pressed reset button doesn't activate anything

1) Make sure the button is well pressed down
2) Upgrade the firmware of the device.
3) The restore button may be damaged. Contact the seller to repair the device.

How to modify the default network mode

Please contact the technician to provide the configuration file

How to restore factory settings

How to restore factory settings
· Long press the reset button for 6-7 seconds [restore factory settings], device with loudspeaker will speak“restore factory settings” “restore factory settings” mode 1: Part of head shaking devices has a button next to the English mark“RESET” (as shown below)

Method 2: Part of head shaking and panoramic machines have a hole on its body with English mark”RESET”beside, press and hold the hole with a pin or something similar for seconds (as shown below)

method 3: Outdoor devices and large triangle panoramic devices have wires, one of the wires is cappped,remove the cover and long press the button inside (as shown below)


Note: Restoring the factory settings will clear the configuration information and the device password. After reset, you need to reconfigure the network and set the password.